Privacy policy
Last updated: 1st March 2026
At CowSki Australia, we believe in keeping things simple, transparent, and respectful, including how we handle your personal information.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with us.
We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What “personal information” means
Personal information is any information that can identify you, such as your name, contact details, or order history.
We only collect what we genuinely need to run our business and support our customers.
2. Information you choose to share with us
When you shop with us or contact us, you may provide:
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Your name
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Email address
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Delivery and billing address
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Phone number
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Order details
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Messages or enquiries
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Account login details (if you create an account)
You can choose not to provide some information, but it may limit what we can do for you.
3. Information collected automatically
Like most online stores, our website automatically collects some technical information to help it function smoothly.
This may include:
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Your IP address
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Device and browser type
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Pages visited
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Time spent on the site
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Cookies and website analytics
This helps us understand how customers use our store so we can improve it.
4. Why we collect your information
We use personal information to:
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Process and deliver your orders
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Provide customer support
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Communicate about purchases
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Send updates or marketing (only if you opt in)
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Improve our website and products
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Prevent fraud or misuse
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Meet legal and tax obligations
We never sell your personal information.
5. Cookies and website tracking
Our website uses cookies to:
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Keep your shopping cart working
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Remember your preferences
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Analyse website performance
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Support advertising and marketing tools
You can manage cookie settings through your browser.
6. Who we share information with
We only share information when necessary to operate our store.
This may include trusted providers such as:
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Shopify (our ecommerce platform)
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Payment processors
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Shipping and fulfilment services
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Marketing and analytics providers
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Professional advisers
These providers can only use your information to provide services to us.
7. Overseas data handling
Some of our service providers store or process data outside Australia, including Shopify’s secure servers.
When this happens, we take reasonable steps to ensure your information remains protected under Australian privacy standards.
8. How we protect your information
We use industry-standard safeguards to protect personal information from loss, misuse, or unauthorised access.
We keep information only as long as necessary for business or legal purposes.
9. Your privacy rights
Under Australian privacy law, you have the right to:
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Request access to the personal information we hold about you
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Ask us to correct inaccurate details
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Withdraw consent from marketing communications
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Make a complaint about how your information is handled
We will respond within a reasonable timeframe.
10. Privacy complaints
If you have a concern about how we handle your personal information, please contact us first so we can help resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
11. Children’s privacy
Our products and website are not directed at children under 16, and we do not knowingly collect personal information from them.
12. External links
Our website may contain links to other websites. We are not responsible for the privacy practices of those third parties.
13. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.
The latest version will always be available on our website.
14. Contact us
If you have any questions about privacy, please contact:
CowSki Australia
Email: info@cowski.co.uk
Address: CowSki AU, PO BOX 6315, Kincumber, NSW 2251, Australia
