Refund policy

Last updated: 1st March 2026

We truly hope you love your CowSki products. However, if something isn’t quite right, we’re here to help.

Change-of-Mind Returns

If you simply change your mind, we offer free returns by mail within 14 days of delivery, provided that:

  • Items are unopened and unused

  • Products remain in their original packaging

  • The return is requested within 14 days of receiving your order

Before sending anything back, please contact us so we can arrange the return.

Email: info@cowski.com.au

Australian Consumer Law Rights

Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:

  • Is faulty or damaged

  • Is not as described

  • Is not fit for its intended purpose

These rights apply regardless of our change-of-mind policy and cannot be excluded.

If you believe your product has an issue, please contact us so we can resolve it as quickly as possible.

 Return Process

To request a return:

  1. Contact us at info@cowski.com.au with your order number

  2. We will provide return instructions

  3. Once received and inspected, we will confirm your refund or replacement

Refunds will be processed back to your original payment method.

 Refund Timeframes

Please allow:

  • 3–5 business days for return processing

  • Additional time for your bank to complete the refund

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of products that have been opened or used unless they are faulty.

Need Help?

If you have any questions about returns or refunds, please contact us:

CowSki AU
Email: info@cowski.com.au
Address: CowSki AU, PO BOX 6315, Kincumber, NSW 2251, Australia